Help and contact
Email us: support@dirtyfred.com. Include the first 8 characters of your player ID (Settings → Account).
FAQ
Why can't I buy in the shop although I have chips?
The shop only accepts winnings. Chips bought in the store and starting chips are for play only. Your “spendable winnings” are shown in the Shop.
I bought chips but they didn't arrive.
Crediting usually takes seconds, rarely a few minutes. If they're missing after 15 minutes, email us with the purchase time.
New phone — how do I get my game back?
If you saved your game with Apple or Google (Settings → Account), use “Sign in with …” on the new phone.
Can I get a refund?
Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.
How do I delete my account?
In the app: Settings → Delete account permanently. Without the app: request deletion.